Refund & Cancellation Policy

This policy explains the general treatment of Holyone professional fees. A service-specific proposal or signed agreement may contain additional terms and controls where applicable and lawful.

The assessment fee pays for professional review and recommendations, not a positive result. Once substantive review of the submitted profile or documents has begun, the fee is generally earned for work performed, subject to applicable consumer law.

Larger engagements are tied to the scope and milestones in the proposal or service agreement. If a client cancels, any refund calculation considers work completed, committed resources, non-recoverable costs and the applicable agreement.

A consultation fee is not refundable after the consultation has been delivered. Downloadable or immediately accessible digital products are generally non-refundable once supplied, except where required by law.

Government, institution, embassy, medical, insurance, translation, courier, biometric, appointment, employer and partner charges are governed by the relevant provider’s rules unless Holyone expressly agrees otherwise in writing.

A refusal, rejection, unsuccessful interview, employer decision, appointment problem, policy change or other adverse third-party outcome does not by itself create a right to refund professional work properly performed.

Verified duplicate payments or processing errors should be reported promptly and will be reviewed for correction.

Email info@holyonepathwaypartners.com with your name, service, payment reference, reason and supporting information. The request will be assessed against work performed, the accepted agreement and applicable law.